Phil Wain, LRQA Assessor said: “Certification to this management system standard reflects the company’s commitment to continuous improvement and increased customer satisfaction. It is a significant achievement which pays testimony to the professionalism of the TNT IT team.

ISO/IEC 20000 is the IT service management standard and covers service management, change management, helpdesk, software control and distribution. It was developed using the processes and frameworks of ITIL (IT Infrastructure Library) and demonstrates conformance with IT service management best practice.

John Court, IT Director, says: “As a company we have a strong, on-going commitment to quality principles and continuous improvement. We deliver advanced technology solutions to many leading UK and international organisations and it is critical that they are supported and managed through a professional, reliable, high availability service environment. This recognition is testament to the team’s efforts over a sustained period and their desire to deliver excellent customer service. It also provides our customers with confidence in TNT Logistics IT service delivery capability”.

The ISO/IEC 20000 accreditation has recently been adopted by ISO as a global standard.
 
Source: TNT